Anyone else having serious issues lately with 123 Form Builder?
I use their forms for all of my Wix sites, but as of last week, Wix sites are no longer expanding the size of the page to the form as the form changes. 123 said I should create them as Lightboxes… I have about 100 forms, I can’t possibly create 100 Lightboxes when everything was working just perfectly last week and for the past four years!
Help, Wix!
Hi 
I would encourage you to reach out to our customer care team to see if they can suggest a better workaround. Keep in mind that 123 Form Builder is a third party application, and we may be limited in what support we can provide.
Best of luck!
I did, they said it’s a third party issue. Wix is blaming 123, 123 is blaming Wix. Just wondering if anyone else is experiencing the issue and if they resolved it. Thanks!
Hello there,
Can you please provide me with additional information you received from 123Form Builder? I have reached out to our App Market team however they are unfamiliar with this change.
Hello,
Thank you for your reply.
From what we suspect, the issue is connected to a change made on WIX end to which we need to adapt our form builder.
We will keep you posted as soon as we have any updates!
Best regards,
Corina Popescu
Customer Care Representative
The 123FormBuilder Team
Hello Ryan,
I am following up on the previous conversation you had with Corina.
The fix for the forms being published as a button not scrolling is live.
Please publish the forms as you had them before and let me know if you encounter any problems.
All my best,
Daira Tabuica
Customer Care Representative
The 123FormBuilder Team
Not quite sure what this buttons thing is, but my forms are still not working correctly.
@randya I just tried embedding as JavaScript… it actually seems to load on the page faster and offers scroll bars… would this be the better option going forward?
They’re now saying they’re aware of the issue and it is on their end. Thanks for concern 
Now just waiting on the fix.
JavaScript does seem to load faster vs the Wix app though…
Thank you for the update!
I am writing you regarding the fixed iframe on Wix that cuts off the form if the form uses rules or have multiple pages.
Our developers has investigated this issue until now and this is what they have discovered:
In WIX, you may have multiple types of sites. To keep it short and simple, there are 2 main categories:
Brochure/presentational websites;
WebApps (more complex websites that require some sort of business logic. As an example, here you have online shops, member based sites like forums, etc).
The sites from the two categories are treated differently.
Therefore, it appears that for the simple sites (as mentioned at #1 ), Wix is wrapping our forms in a flexible frame we have control over so we can modify it’s height. The WebApps instead, are wrapped in another special frame (called ) that has a fixed height. So for the more complex sites, WIX basically creates a sandboxed environment that does not have direct access to the other elements on the page for security reasons. This basically ignores the call we might make from within the 123form to resize the height in a flexible way, according to the form contents dynamics.
The way the forms are framed in the second category of sites seems to be a new implementation from Wix, hence the sudden issues with the forms’ flexibility. Unfortunately, the issue is not entirely in our capacity to resolve, as it involves the changes Wix made on their side crashing with our integration with them.
However it appears there are a few workarounds:
-you may remove from your site the store pages or member pages, to return to the #1 type of website. Publish the forms again and they will return to the flexible frame. Of course, in case you are not actually using these. Upon our testing, it appears that if you later add the store/member pages back, the problem doesn’t reoccur.
-you may publish the forms with the help of the HTML widget from Wix, by adding the Javascript embed code of the form
-publish the form as a button that will open the form in a pop-up/lightbox, which will be able to be scrolled
-redirect your visitors to the direct link of our form (which opens the form on our domain)
-leave enough space on the page under the form
-ultimately, please ask Wix support for how you can continue to use your WebApp site but have the frame in which the form is inserted be flexible or removed, so that our forms’ length is not restrained within Wix’s frame anymore.
Please rest assured that our development team is still investigating the issue, however it may take a little while until we can find a permanent solution.
If you have any other questions or need further assistance, do not hesitate to reach us.
Sincerely,
Daira Tabuica
Customer Care Representative
The 123FormBuilder Team
Hi, make sure you let our support team know as well.
I’ve made them aware. Unfortunately, I couldn’t get an answer soon enough from anyone, so I went through all 30+ of my websites and changed all the forms from the app to embedded. They load faster and are now future proofed. I hope. Just too much tinkering going on all the time, which causes my sites to break/shift. I spend a considerable amount of time just fixing things, errrrrr.
@rddesignsllc glad you were able to get this sorted and thank you so much for sharing your findings with us! I’m sure others who may experience this issue will find the information very useful