2 Major Issues with Automations

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I noticed 2 issues today, with regards to Automations.

  1. If an Automation gets disconnected for one reason or another, I have no way of knowing unless I actually go into the Automations page to check. I would know to do this if I had made some changes to elements I know are linked to my Automations. However, if there are issues caused by your system, I would have no way of knowing that these are disconnected and shouldn’t be expected to spot-check my automations daily to find out. That doesn’t seem fair, and you can see why in the second issue.

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  1. I noticed today that at least one of my automations was labelled as Disconnected. When I opened it to see what was wrong, I noticed that there is an issue with the Pricing Plans/Automations feature.

As you can see in the following screenshot, there is no option for me to choose which plans will trigger this Automation… Because of this issue on your end, my Automation was disconnected and I do not know since when. All I can possibly refer to is that the last time my automation got triggered was on the 16th of May (as per the screenshot above), which means that it likely has not been working for me for a few days now, which is going to cause more work for me to retroactively go in and do the work I was relying on this automation to do for me. This is very concerning.

Although I understand that issues happen, what I don’t fully understand is how there’s zero notice given or no tools that will let me know that one of my Automations have been compromised. These Automations can make a difference when it comes to business and sales.

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Please address the issue with your Pricing Plans/Automations feature and consider adding an element that notifies us when something has randomly occurred that hinders our business operations. #featurerequest #issuewithautomations

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I am having the same issue with a website that has active pricing plans. In fact, request via ticket, support for the resolution of the problem and they only limited themselves to sending me the instructions to activate the automation. They should pay more attention to this kind of bugs that actually hurts our customers.

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That doesn’t surprise me. They often reply with something that is completely irrelevant to the issue at hand, or they’re asking you for details you already provided since you always get replies from different people in the same ticket.