Hi, We use Wix Pay for wholesale orders. We have a system on the website where an e-mail is sent to the user when a backend payment update event happens, and the status is also saved in a table.
It turns out that, for an unknown reason, about 50% of payments fail in recent months. Looking at August, September and October 2020 there are 5 successful payments and 6 failed ones. In July I had no failed ones and 6 successful ones, but 5 of those were test payments which I made myself.
There are basically 3 different kinds of effects
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Some users always get a failed payment when they try to place an order. However when we then send them an invoice with payment link, also from Wix, they are successful
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Some users are successful the first time
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Some get both a failed and a successful payment event (and email), which means they were successful but they also had a failed attempt?
I would like to understand this better what is happening here and adjust the javascript accordingly. Hope someone can help with this.