"Action Required" Issue with Custom App Installation

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1

I’m reaching out regarding an issue we’re encountering with a custom app developed by our team for a Wix site. The app was created using Wix’s environment and added to the site through the Enterprise dashboard as a custom app.

Issue Description:
After installing the app via the Custom Apps section, the installation appears successful. All features of the app are functioning as intended. However, when navigating to Manage Apps > Installed Apps, the message “Action Required” appears with no instructions on how to resolve it.

I’ve also noticed that clicking on the Complete Setup button redirects to a site page rather than an expected app-related setup page.

Steps Taken:

  • The app was installed successfully and is functional.
  • The “Action Required” message persists in the Installed Apps section.
  • Clicking “Complete Setup” does not resolve the issue; it redirects to the site instead.
  • Wix Customer Care suggested the issue might be related to app setup or the use of widgets but could not provide a definitive solution.

Questions:

  • What could be causing the “Action Required” message in this case?
  • Are there additional steps or requirements for ensuring the Complete Setup process works correctly?
  • Could this issue be related to how the app was configured or installed?

Any guidance or insights from the community would be greatly appreciated.

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3

Thank you for your response! We are not using a manifest file (app.json). I also tried adding the onAppInstanceInstalled webhook, but unfortunately, it didn’t make any difference

5

Thank you for your response!
Could you kindly let me know where the app.json is located? I’m currently working with middleware rather than a full Wix app project. After installation, the only setup required is entering an email to save the store to the database. I’m wondering if I might be missing a callback to notify Wix that the app has been installed successfully