Adobe PDF Embed API in Rich Content Editor Not displaying in Mobile

I want to start by saying I am a novice at coding and just seem to figure things out with trial and error, but I cannot figure this one out.

I had success using the Adobe PDF Embed API on a dynamic page, but only on desktop. It does not display the iframe on mobile and leaves a blank space where it should be. When I switch to “Request Desktop Website” on my iPhone, voila, the iframe is visible. I’ve tested on my iPhone and a coworkers Android, on Safari, Chrome, and Firefox with the same results.

It seems to be an issue only when I use the iframe element in the Rich Content editor. I tested it out on a static page and the embed is visible on both desktop and mobile. I’ll post the Adobe code I pasted into the HTML element below. I altered the API key and document URL for privacy purposes.
Can anyone help or have any experience with this kind of thing? Thanks in advance!


Hi, I’m having the same problem too! Did you ever find out any workaround solutions?