As title says, all Buttons on my live site(s) are becoming unresponsive at times. See video below:
This is repeatable on Mobile and Desktop devices. Hotjar recordings of multiple users confirm this is not just a local issue on my end. A large amount of users are experiencing the same issue when trying to navigate our site or submit a contact form.
Link that button is attached to clearly displays in bottom left corner of screen when button is hovered over. Right clicking “Open in new tab” works fine. Simply the button functionality glitching out site-wide.
Happens on all pages, not just home.
No overlapping elements. No code added recently or anything that would alter button functionality.
Not a 24/7 issue. Buttons and Forms work sometimes. Menu rarely works.
Looking at your Home page, this is what I see:
Practically all of the code is marked as errors. I would be surprised if anything at all worked.
Note that you cannot embed HTML directly in a code page. You will need to use an HtmlComponent , a Custom Element , or the Track & Analyze feature .
This specific code pertains to an iFrame testimonial that I’ve embedded on certain pages - do you think deleting this entirely would fix the button issues?
I have deleted that specific code (it was only on the Home Page) and the problem still remains site-wide.
@joshdavidking The code that you “embedded” breaks the site - or at least on the pages where it’s “embedded”. That’s why it’s all marked in red as errors.
Refer to Coding with Corvid for details.
@yisrael-wix I’ve just checked a near-identical live site that I have that isn’t experiencing any of the issues mentioned and it has the identical code there as well so I doubt that this was the cause for these issues.
Regardless, I have removed that specific code on the Home Page, published site, and all site-wide issues still remain. All buttons unresponsive.
@joshdavidking This forum is dedicated to Corvid. For questions that are not related to code you can contact Wix Customer Care . You’ll get better help for your problem there.
I am also sending this to QA for evaluation.
The other site may be working, but the code that you embedded isn’t. It won’t work. Period. You will need to use one of the other solutions I provided for embedding HTML code in a code file.
@yisrael-wix I have already contacted Customer Care and they have said there are no non-code issues and that I need to approach the Corvid team to look into things in the back end to see if there is any code interfering with the site.
@joshdavidking I took a look and you are not using any backend code. In fact, you don’t have any code at all.
I’ve already sent this to QA for evaluation.
