Allowing customers to change a booking

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I had the same problem and after discussion with Support, this is how it rolls:

Changing booking in terms of “Reschedule” and already booked session will work only if it is a 1-on-1 session, but if the session is part of a purchased plan (of any kind) - the member will not be able to reschedule it, and need to do one of the following:

  1. Member can contact the site manager and ask for reschedule (you can do it for the member within the dashboard)
  2. Member can cancel their session and then the credit goes back into their account, at that stage they can book another session at a different time.

I know none of the above is ideal, but after long discussion with Support, that is the best i could get :sweat:

Let me know if you need more info, I am dealing with WIX Booking on a daily basis and aware of most of its benefits and downfalls and will be glad to share this info.