I am trying to release a new website to focus funneling new set of clients into WIX but just as I went to release it, I was surprised and not allowed to launch my site with WIX Bookings. My plan is supported with WIX Bookings so I reached out to customer care and was told multiple times I had to upgrade my plan.
I pointed out that I would only have to pay the difference for the app if I didn’t have a plan supported with WIX Bookings but the Help Center pushed for a full plan upgrade. I finally sent screenshots of WIX’s own policies to back-up what I was saying. I’m still waiting and delaying this site launch.
Can we stick with paying the difference IF people don’t have WIX Bookings and want to add it?
The unified effort to upsell to a far higher priced plan when even the website stated you should only be charged the difference is concerning. I don’t want clients I recently set up to now feel like I’m pushing them into higher plans for just an app.
Is anyone else running into this?
