# Automated messages

**URL:** <https://forum.wixstudio.com/t/automated-messages/61598>\
**Category:** Ask the community\
**Tags:** question\
**Created:** [August 4, 2024, 6:01am UTC](https://forum.wixstudio.com/t/automated-messages/61598 "2024-08-04T06:01:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Ross\_Bail\_Bonds](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/ross_bail_bonds/32/83207_2.png) [@Ross\_Bail\_Bonds](https://forum.wixstudio.com/u/Ross_Bail_Bonds)\
**Post date:** [August 4, 2024, 6:01am UTC](https://forum.wixstudio.com/t/automated-messages/61598/1 "2024-08-04T06:01:13Z")

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I am on the Wix Owner app and I see that Wix is automating messages stating “ Thanks for reaching out 💬. We’ll be right with you.” but I do not see a message from the customer. Where does the message go and how can I respond?

Wix Owner app

I am trying to see the message from the customer so I can respond