Automation responses to form submissions with delayed triggers

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1

Question:
When visitors submit a form to create a profile to my site,
I want to send either an email or chat like this "

Hello “Users First Name”,
which plan were you interested in?

the trigger will be if the user have not purchased a subscrition, then send the message.

I would like to personalize the message so I will need to code in “Users first name”

can this be achieved?

Product:
Automation
What are you trying to achieve:
I just want a way to setup the trigger as well as automatically putting the persons first name.

What have you already tried:
I have tried and failed. Velo is hard to understand.

2

You can solve this using Wix Automations.

Using Velo Code Actions you can write custom logic to detect your conditions and send a triggered email if they are met.

Triggered email templates will allow you to insert information about the particular user (such as user’s first name) into the email body.