Question:
I am sorry to post this here, but I cannot contact WIX. I have a Wix site with a Google tenancy, and I need to change that to a Microsoft 365 tenancy to connect a Microsoft Outlook email to the domain name. When on the Wix site, I need to change the MX records, but there is no option to change from pointing to the server name. Wix has no phone number to call, no email address, and no chatbot. I have no way of opening a case number or contacting anyone.
Product:
Business Email
What are you trying to achieve:
I have a Wix site with a Google tenancy, and I need to change that to a Microsoft 365 tenancy to connect a Microsoft Outlook email to the domain name. When on the Wix site, I need to change the MX records, but there is no option to change from pointing to the server name. Wix has no phone number to call, no email address, and no chatbot. I have no way of opening a case number or contacting anyone.
What have you already tried:
I have looked at the forum, I have tried this - If your domain is connected to your Wix account, make sure it is connected via name servers, not via pointing. If it is connected via pointing, you must contact your domain host (not Wix) to configure the DNS records of your email provider. I don’t know what that means.
Additional information:
It looks like I have to go back to Microsoft to cancel my email subscription because I have no way of changing the tenancy.