Question:
How can we remove the auto-cancel feature following a subscription grace period?
Product:
Subscription Settings
What are you trying to achieve:
Our two goals are:
- Limit subscribers’ ability to “self-cancel” through cutting off their payment method.
- Remove the “auto-cancel” feature following the end of the grace period.
We have class package subscriptions that include a set number of classes to be used in a set window of time.
If a subscription is cancelled, then that subscriber has to sign up again. But this will extend their window of time to use classes, even if they’ve already technically used some of the classes in their purchased package.
Our pricing is done based on the number of classes purchased. Additionally, subscribers sign an agreement with us to pay for the full package of classes. We don’t want subscribers to be able to cancel their own subscriptions by cutting off their payment plans.
What have you already tried:
We have added the grace period feature to allow for recurring payment retries.
We’ve ensured that all subscriptions have removed the subscribers ability to cancel their own subscriptions.