Controlling Log In Options on Spaces App

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1

Though I appreciate the number of options for people to log in (or rather create an account…) when on the Spaces app it would be useful for site owners to be able to limit which log in options are available and/or if Spaces users can only log in to an account that they’ve created on our website initially.

The reason I bring this up is, I guess like a lot of users, most people that use the Spaces app as customers likely first have a member account/contact that they created through the actual website first. But I am finding that when we invite people to join the Spaces app, the app allows them to log in/create a secondary account without meaning to, even though they already have one which is the one they should be logging into. Example:

  1. Catherine created her account on our website using a Gmail address through a CUstom Member Signup form and books sessions there as well as purchases pricing plans, etc.
  2. Catherine eventually gets an email reminder ( which indicates that she can log in to her existing email/account ) that tells her about using the Spaces app.
  3. Catherine selects the Apple log in option which creates her a 2nd account with her Apple login that has none of the information in her Gmail account.

The issues:
A) Users should not be able to “log in” to an account using an email address or log in option not already existing in the system. If they’re allowed to create an account using another email, then it should be clear to them that they are creating an account, rather than logging in to an existing one.
B) Users end up creating additional accounts that hold no information from their existing account which frustrates them, us and results in them giving up on using the app.

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2

This is great feedback. I’ll be sharing this post with our internal team and will provide an update as soon as I can!

3

Zero updates received in over 5 months

4

We’re experiencing severe member issues. Where members on the website are required to answer qualifying questions, on the Spaces app, they can use other login methods and can bypass the qualifying questions.

This is making a mess of our back-end. We have members who joined the website using their email, then they join Spaces by using a “hidden” Apple ID email. When they click “Join Request” it creates another pending Member record. Even if I merge them the customer cannot use their Apple ID to log into the Spaces App.

I understand offering alternatives to signing up, but Wix needs to allow us to:

  1. provide qualifying questions before someone can randomly join our app site, and
  2. allow us to merge accounts on the backend such that a member can log in using either method they chose between the website and the app.
1 Like
5

I brought up this issue in October 2020 and nothing has improved in that regard.