Ok so I have contacted customer care. Dreadful. I hate being impolite (I’m British) but honestly this is torture.
I was expecting whoever was supposed to assist me to simply access my website on Editor X, clone it, then look at the multi-state box problem I have reported and the velo code I have entered and diagnose the problem.
Do I have unrealistic expectations here? 30 minutes later and Iots of comments such as “ok perfect” and I am still on hold. No one has a clue how to help. I might as well be asking my grandmother for help.
I think this is the last straw for me - I will move to Webflow.
One thing I hate when it comes to customer service is being transferred to another country and then being put on hold for hours. I have a really simple problem!
Yep sure enough, they said sorry we can’t help you but we will ask a member of the team to contact you by email later. So why did she not say this at the start - half an hour wasted!
I’m not even sure she knew what Editor X was or even had an internet connection! She struggled to speak English too.
Seriously, is my subscription paying for people to sit by the phone in some faraway country who then panic if someone actually calls them because they haven’t got a clue what to do or say?
I really don’t want to be horrible, but if I don’t flag this issue, it’ll never be addressed! I don’t want anyone to be sacked but please don’t put people in jobs who are totally out of the depth or don’t have the tools to do their job properly.
Thank you for bringing this and this is not a horrible thing you are doing. It is raising a valid concern and issue you experienced. I was able to locate the ticket and have brought up the interaction to the Editor X team and it seems the case is being looked on by the relevant team.
Thanks again for the patience with our customer care team and feedback will be given to them to make sure to get you to the relevant team as soon as possible.
I was able to see that our team sent a response that they were also unable to replicate the issue on their end since it seems the code may have changed. Please let us know here or in the email they sent so we can follow up and make sure this is resolved.