Yep sure enough, they said sorry we can’t help you but we will ask a member of the team to contact you by email later. So why did she not say this at the start - half an hour wasted!
I’m not even sure she knew what Editor X was or even had an internet connection! She struggled to speak English too.
Seriously, is my subscription paying for people to sit by the phone in some faraway country who then panic if someone actually calls them because they haven’t got a clue what to do or say?
I really don’t want to be horrible, but if I don’t flag this issue, it’ll never be addressed! I don’t want anyone to be sacked but please don’t put people in jobs who are totally out of the depth or don’t have the tools to do their job properly.