Thanks Steven, I tend to try to look at these things myself first, because I’ve only been successful with customer service for a part the issues that I’ve contacted them for. Often I find workarounds myself.
What I’ve found with this particular issue is that it especially happens with Autologin on the iPad. Sometimes FaceId will fill in the details for you, and then also auto clicks the login button for you. Somehow this causes the login to fail. On a retry, it will then still fill in the details but not click the login, and it works.
I haven’t found a workaround for this one yet