Hi Shannon, yes they do. 
I won’t go into full detail regarding the process, but when it comes to feature requests, I have a log that’s shared with multiple PM’s within the company.
Additionally, I’ve been working with our Product Insights team to keep track of the many feature requests that are reported across many different channels, this forum being one of them.
Although updates are not always communicated, they are being reported. If you search this forum, you’ll see there are several PM’s who do share updates regarding certain features that are in development.
As far as feedback, generally when I say I’ll share it with the team, I do! Here’s an example from earlier today. 