I want to make a couple points:
1: Yes, there is a process. Feature requests from the community + account managers are pooled and given directly to the PMs and PMMs at Wix. Issues, concerns, and tough questions that are found here and in the FB group are directly forwarded to teams. You will see product managers actually respond here.
2: The culture at Wix has become incredibly engaged with this community over the years. So much so - that product managers reach out to me weekly and ask what the partners want. If you don’t believe me I’ll send you a SS of my inbox (jk, I really couldn’t do that!).
3: Roadmaps at Wix are built around partner feature requests. This is 100% true and I’ve seen this happen for years. As a matter of fact… before a new feature begins at Wix part of our culture dictates that we talk to users/partners. During the Forward 2021 interview Wix’s CMO Omer Shai mentioned that Wix focuses on our users’ success.
I could have just said: YES, ABSOLUTELY… but that wouldn’t be as detailed. 
Don’t worry Shannon, I’m the most annoying person in this company. I text, call, email, and send smoke signals to all the PMs over all the feedback every day!
Also: a Similar post suggestion yielded a perfect example:
https://community.wix.com/partners/forum/technical-talk/kudos-to-wix-product-development-team