I have been trying to create a mega menu for more than two months. First I made a good-faith effort on my own, then asked for help via this blog, then reached out to Editor X /WIX team.
No one from the Editor X team responded. I needed to call customer service, then file a complaint. The Editor X team eventually responded via email but the response time was very slow, and significant details were missed. Two months later I still do not have a functioning menu.
The problem has an easy solution. The Editor X management team needs to let their technicians speak directly with customers. Email is good for certain things, but not everything. Let me speak with an Editor X technician who knows code for 10 minutes. I could ask my questions, get the answers I need, and ask follow-up questions if necessary.
I hope the Editor X management team encourages technicians to speak via phone with customers - the Editor X platform will flourish. If not, the platform will never scale up and never reach a wider audience and it will deserve to fail.
I hope Editor X management sees this and has a technician reach out to me via phone.
Sorry to hear this has been your experience. I wonder if I might be able to help.
I’ve taken a read through your previous post looking for some help, and a quick look at your site.
From my understanding, you have a section underneath the header with the multistate box in it. I think you might have glanced over a step within the tutorial that explains that the multistate box needs to be moved and attached to the header so that it works across all pages. The header is a “global” part of the site, so attaching the multistate box to it ensures it’s present across all pages and the masterpage code (code that effects “global” elements) can work alongside it.
