Hi Heather!
I am terribly sorry to hear that you have had a difficult start with Editor X after giving us a try.
Additionally I can see that you have had a difficult time reaching our care team which should not be the expectation.
I manage the Editor X care team and I would be happy if you will Email me directly at davidkr@wix.com with your site URL and the Email address linked to your account. I will arrange for one of our care team members to call you ASAP and get your site back on track.
I look forward to hearing from you and apologize again for the poor experience.