@givemeawhisky Gos, very sorry to bother you. The Wix support team are really struggling with this, so despite it not being technically a Corvid issue if you (or anyone else) has any ideas I’d much appreciate some help.
To reiterate, the page only sells digital assets (PDFs), when a customer buys one Wix is not sending them an order confirmation email, despite it being set up. It also never sends them the product download. Wix support think (think) that it’s because Wix won’t release the link to the digital asset until the payment has cleared - roughly 3 days. I’m using Paypal. They say there’s no workaround. This seems highly unlikely for such a well made ecommerce platform, that someone e.g. selling music downloads, leaves their customers high and dry for 3 days after purchase.
There simply must be a way to fix this - it’s probably a simple solution but I can’t find anyone who knows the answer…
Does anyone out there have any ideas?
Nathan