@givemeawhisky I’m having the exact same issue as @nathanjohnfuller . Half of my customers for my client’s site at https://www.eaumelon.com/ebook do not receive the digital download for 4+ hours and, for those 4 full hours, are left concluding they have been ripped off by my client’s website.
The only thing I can think to do is include a line somewhere in the checkout process that says “an email will be sent the instant your payment clears, which may take up to 24 hours. Please email if you do not receive your digital download.” BUT - this looks very unprofessional. There must be a better way?