# Emails are not being sent to customers

**URL:** <https://forum.wixstudio.com/t/emails-are-not-being-sent-to-customers/73208>\
**Category:** Ask the community\
**Tags:** sender-emails, wix-restaurants, question\
**Created:** [August 29, 2025, 8:40pm UTC](https://forum.wixstudio.com/t/emails-are-not-being-sent-to-customers/73208 "2025-08-29T20:40:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Manuel\_Goldstein](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/manuel_goldstein/32/110364_2.png) [@Manuel\_Goldstein](https://forum.wixstudio.com/u/Manuel_Goldstein)\
**Post date:** [August 29, 2025, 8:40pm UTC](https://forum.wixstudio.com/t/emails-are-not-being-sent-to-customers/73208/1 "2025-08-29T20:40:50Z")

</div>

**In the past:** When a customer filled out a contact form, we were able to reply directly from the inbox. The customer then received an automatic confirmation email, for example confirming that a restaurant table was reserved.

**The current issue:** Our replies are still marked as “sent,” but they no longer arrive in the customer’s inbox. We have not made any changes to the settings — we only received feedback that the emails are no longer being delivered.

**Request:** Could someone please help us resolve this issue?