Hi Partners! I was looking for some advice on raising my prices. In particular, I have a client whose “project scope” has expanded multiple times over the last year. Fortunately I have a term for revisions in my contract that states “Additional fees will be charged…for additions to project scope.” However, I have never had a client whose project has dragged on this long and met so many twists and turns.
We are coming up to a year when we first began and the site still isn’t completed. Now he is really committed to getting it up and live…
His original package was for a 5 page site, which includes 3 full revision passes (the final revision pass for after the site is launched, just to catch any loose ends). His first request for an addition to project scope I priced him at $150/page for 6 new pages. Oh. And did I mention, these are Dynamic Pages, which includes me building multiple databases with connected reference fields? 6 months later, I am like… what was I thinking!? I should have charged him double for dynamic content pages.
Also. I did not account for the additional revision passes it would take to design these additional pages. But I designed them to his specifications. And then after a short summer break, he comes back at me that he wants a different layout for those pages! I complied but never mentioned any additional fees (i should have, but I told myself, this would be the last round). And now! (read on).
He has one final project scope addition he’d like to create - basically a third layer. It involves a customized Wix Store using coding, multiple collections and connecting to dynamic pages! I can do what he wants, in fact have three different ways I can offer him to complete the work but… now I have to reprice him. I am lost.
What started as a 5 page site, has turned into a 16 page site, never mind the hundreds of multiplying pages it will create using both dynamic content and store product pages. I took a step back and realized, if someone came to me today and requested this exact site, I am about to finish building… I would have quoted them $5000 to start. However, the last quote I gave him was for much less.
The good news is he REALLY wants to get the site up now and he REALLY wants these final additions. So the real question: How do I present this upsell to him? I don’t know how to lay all this out on paper. How to invoice him and/or what to put down in an updated/revised contract.
I’ve realized, I don’t have a strong pricing structure when it comes to dealing with client add ons: eg. store functionality. I don’t do a lot of eCommerce. I have my basic store add on in the Wix Arena as starting at $500 for 20 products. But how do I price it with additional products? The setup of Collections (5 Collections in this case)? Customized coding? Additional revision passes.
Any advice would be greatly appreciated.