I have spent a significant amount of time building my company’s website on Wix Studio. Before going live, my company conducted a penetration test, which identified three security vulnerabilities.
I reported these issues to the Wix support team 8 days ago and have been following up every single day. Unfortunately, I have received no meaningful response, no update, and no estimated timeline for a resolution.
Because these security risks remain unresolved, my company has not approved the website for publication. This has delayed our website launch and impacted our project timeline.
What’s even more frustrating is that the live chat team keeps saying the issue is with another team and that they cannot provide any updates or commit to a timeline. As a Premium customer, I expect much better communication and ownership.
At this point, I genuinely feel I made the wrong decision by choosing Wix Studio for an enterprise website. A platform is judged not only by its features but also by how it supports customers when critical issues arise.
Has anyone else experienced something similar? If anyone from the Wix team is monitoring this community, I would appreciate immediate attention to this case.