Get Velo-Certified

Hi, Marlowe. I’ve been struggling with the problem similar to that Simen Kvamme Hatlem was experienced. I got certified seven days ago. And I sent email about this “name problem(in my certification, my name is shown as “??? ???” maybe japanese name encoding problem, so I renamed my name of my wix account to english )” to learn@wix.com but I haven’t received a reply from wix learn team yet. Is there any solution of this? Or is this email address not available? And I want to get Velo Certified badge of this forum. Thanks.