Question:
The crop feature doesn’t work on my logo editing the website. I select where to crop it and it does something way off every time. I’m trying to contact support over and over but never can get through to anyone.
Product:
Editor
What are you trying to achieve:
Crop my logo
What have you already tried:
calling, submitting claim, etc.
Additional information:
customer service emails don’t work anymore, can’t chat anyone, can’t call anyone. i just want the cropping feature to work for my logo on the site
Hey @Dan_Ellison! Sorry to hear you’re having trouble with the logo cropping tool as well as getting ahold of Customer Care. It definitely sounds like the cropping tool is not properly working and talking with Customer Care would be the best way to look into this.
Could you explain more about what happens when you attempt to contact support? Others may be experiencing the same issue, so we want to make sure there isn’t something deeper going on.