# How to remove customer.ai bot from website

**URL:** <https://forum.wixstudio.com/t/how-to-remove-customer-ai-bot-from-website/60351>\
**Category:** Ask the community\
**Tags:** wix-studio, question, code\
**Created:** [June 28, 2024, 4:18pm UTC](https://forum.wixstudio.com/t/how-to-remove-customer-ai-bot-from-website/60351 "2024-06-28T16:18:03Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![\_Sears](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/_sears/32/93656_2.png) [@\_Sears](https://forum.wixstudio.com/u/_Sears)\
**Post date:** [June 28, 2024, 4:18pm UTC](https://forum.wixstudio.com/t/how-to-remove-customer-ai-bot-from-website/60351/1 "2024-06-28T16:18:03Z")

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**Question:**  
Can you help me remove the customer.ai bot?

**Product:**  
Wix Studio Editor

**What are you trying to achieve:**  
My client had unsubscribed from customer.ai bot but the person who managed it before had quit and we could not even locate it in the website to remove it.

**What have you already tried:**  
I tried to check on the apps installed but customer.ai is not one of them

**Additional information:**  
It is popping up on top of the chat widget, creating confusion for our customers.

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<div class="post-metadata">

**Author:** ![CMSblocks.com](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/cmsblocks.com/32/93515_2.png) [@CMSblocks.com](https://forum.wixstudio.com/u/CMSblocks.com)\
**Post date:** [June 29, 2024, 2:55pm UTC](https://forum.wixstudio.com/t/how-to-remove-customer-ai-bot-from-website/60351/4 "2024-06-29T14:55:27Z")

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Here’s how to help your client remove the unwanted customer.ai bot from their Wix website, even if it’s not listed among installed apps:

**Possible Scenarios and Solutions:**

1. **Embedded Code Snippet:**

- Customer.ai might be integrated through a custom code snippet added to the website.
  - **Solution:** Access the Wix Editor and navigate to the page(s) where the bot appears.
  - **Solution:** Click on “More Actions” (three dots) and select “Code.”
  - **Solution:** Search for any code related to “customer.ai” or chatbots. If found, carefully remove the relevant snippet and publish the changes.

1. **Wix Marketplace Integration (Less Likely):**

- In rare cases, customer.ai might be integrated through a Wix Marketplace app that doesn’t show up in the installed apps list.
  - **Solution:** Contact Wix support to inquire about any hidden integrations or marketplace apps that might be responsible for the bot.