# I cannot access my Business Email

**URL:** <https://forum.wixstudio.com/t/i-cannot-access-my-business-email/69595>\
**Category:** Ask the community\
**Tags:** question\
**Created:** [March 13, 2025, 9:54pm UTC](https://forum.wixstudio.com/t/i-cannot-access-my-business-email/69595 "2025-03-13T21:54:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ValsUniverse](https://avatars.discourse-cdn.com/v4/letter/v/839c29/32.png) [@ValsUniverse](https://forum.wixstudio.com/u/ValsUniverse)\
**Post date:** [March 13, 2025, 9:54pm UTC](https://forum.wixstudio.com/t/i-cannot-access-my-business-email/69595/1 "2025-03-13T21:54:13Z")

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Hello!

I cannot access to my business email, I have the correct email and the correct password. I bought the business email through Wix, and they ask me to recover the email ( and I never put that as a recovery email ) , to access the same email that I cannot access.

How can I solve that ☹

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**Author:** ![noahlovell](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/noahlovell/32/118920_2.png) [@noahlovell](https://forum.wixstudio.com/u/noahlovell)\
**Post date:** [March 14, 2025, 11:56am UTC](https://forum.wixstudio.com/t/i-cannot-access-my-business-email/69595/2 "2025-03-14T11:56:15Z")

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This is something that you will likely need to reach out to Customer Care for 🙂 They’ll have more information to support in this case. [Contact Wix](http://wix.com/contact)