I'm getting form entries with a blank in what is supposed to be a required field??

I have screen shots of them saying it should take 48hrs. Been over a week same bs. meanwhile I have customers I simply have to ignore. What am I suppose to say at this point? GOD hasn’t called me back yet. Thumbs Down Wix. Its your own content manager that doesnt even work. Its not like I wrote in some custom code in developer. Ignoring customers is costly.