I'm getting form entries with a blank in what is supposed to be a required field??

I used wix muliti step form templates and when customers enter date the form submissions are blank. Wix has been giving me the run around for over a week. Every time I talk to them or chat with them they “escalate” my issue to an expert with a new “priority” tag. I pretty sure GOD will is the next representative Ill talk to with all these “escalations”. What hasn’t de-escalated is the money they collect from me.