# Images not linking to products after uploading CSV **URL:** \ **Category:** Ask the community\ **Tags:** question, wix-stores, wix\ **Created:** [September 18, 2025, 3:03am UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627 "2025-09-18T03:03:11Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 18, 2025, 3:03am UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/1 "2025-09-18T03:03:11Z")
**I’m having trouble with** When I upload the CSV there are no errors reported, everything works fine EXCEPT the images are not linked to the product. I.e no images show on the product The images DO upload, I can see them in the media storage, but they aren’t linked to the actual product. EDIT: The images that don’t work actually DO NOT get uploaded, I can’t figure out why… I’m using the exact same method for the products that work/don’t work. This is doing my head in, I’ve checked and checked and there’s no obvious sign of why some products work and others don’t. **Working in** Wix Editor **What I’m trying to do** Upload my product list with all images working properly **What I’ve tried so far** Simply used my previous stores image URL’s, these url’s are publicly accessible and wix stores these in it’s media storage. But this didn’t work. Uploaded all images to Google drive, same result. Uploaded all images to Cloudinary, again, same result. ---
**Author:** ![user1426](https://avatars.discourse-cdn.com/v4/letter/u/3bc359/32.png) [@user1426](https://forum.wixstudio.com/u/user1426)\ **Post date:** [September 19, 2025, 6:04pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/2 "2025-09-19T18:04:54Z")
Your CSV needs direct file links ending in .jpg/.png that Wix can fetch. Google Drive links or folder URLs won’t work. ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [September 19, 2025, 8:49pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/3 "2025-09-19T20:49:19Z")
I actually tested it with some images that did and did not end with .jpg and they both worked to various degrees. I pulled the images randomly so the URLs vary but I was hoping to do that to see if there would be issues. There was a delay while it was adding information but most updates without issue. You can see mines [here](https://612ad860-1180-4b64-b1a5-8f86ae2da199.usrfiles.com/ugd/612ad8_a474dd3d6a9942939229c37590e9c009.csv) but if the issue persists, I’d suggest reaching out to support who can troubleshoot further. [Contacting Wix Customer Care for Support | Help Center | Wix.com](https://support.wix.com/en/article/contacting-wix-customer-care-for-support) ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 21, 2025, 10:34pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/4 "2025-09-21T22:34:12Z")
When I upload a few at a time, it works fine. I was uploading about 7 products at a time and there are absolutely no issues, but if I try to upload more products, then that’s when the images don’t upload. No reasonable explanation… It just doesn’t work when I import many, which is not good because I have over 400 products. I did contact support twice, the last time the support worker said they had escalated this to higher support, but I’m not sure what’s happening with that as I don’t have any ticket or email about it. ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [September 22, 2025, 2:26pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/5 "2025-09-22T14:26:33Z")
I realized on [double-checking the support article](https://support.wix.com/en/article/wix-stores-importing-products-to-wix-stores#adding-your-products) that some of my images were .avif; once I changed the files to .jpeg/.jpg, they worked and uploaded correctly. I also uploaded my images to [the media manager](https://support.wix.com/en/article/wix-media-accessing-the-media-manager) as well and that seemed to help consistently upload without issues. ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 22, 2025, 9:51pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/6 "2025-09-22T21:51:35Z")
How many products did you test with? For me, a few worked fine, less than 10, but I have over 400 products and nearly 2000 images, and this is not really a feasible method for doing it in bulk, especially considering this is the bulk method. One thing I noticed before when trying to upload the 400 products, is that it was always the same product images that would work and that wouldn’t work, every time, the few that would work, would always work, and the many that didn’t work, would never work. ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [September 24, 2025, 12:41pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/7 "2025-09-24T12:41:55Z")
Initially, I did a small amount of products but I recently extended it out to be 1000 products. I was able to see that having URL parameters seemed to cause issues when using the URLs so I cleaned them up to follow a format like this: ```javascript https://images.unsplash.com/photo-1757233285714-4de702bb8a56; ``` ![image](https://us1.discourse-cdn.com/wix/original/3X/7/4/74c77a4a466acdff467889f5e7b62d2900ce14b5.png) Granted I had to duplicate the image URLs to fill out 1000 items but I was able to have images on all of the items. You can see the CSV I created here: [https://612ad860-1180-4b64-b1a5-8f86ae2da199.usrfiles.com/ugd/612ad8\_654fdc7376ae433eafe717a2546c6a46.csv](https://612ad860-1180-4b64-b1a5-8f86ae2da199.usrfiles.com/ugd/612ad8_654fdc7376ae433eafe717a2546c6a46.csv) ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 24, 2025, 10:01pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/8 "2025-09-24T22:01:55Z")
I do wonder though, because these are all products with no variants, and duplicated images it might have worked. Am I able to send you my CSV and see if it works for you? ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [September 25, 2025, 11:29am UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/9 "2025-09-25T11:29:35Z")
Feel free to send it and I can take a look. ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 28, 2025, 9:21pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/10 "2025-09-28T21:21:31Z")
> **[Download BC Products Wix Product Options - wix\_product\_list CLEANED (8).csv |...](https://limewire.com/d/GeGWC?lmwr-ftv=1)** > > Download BC Products Wix Product Options - wix\_product\_list CLEANED (8).csv on LimeWire Here’s the .csv that’s pretty much what I was using. ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [September 29, 2025, 7:42pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/11 "2025-09-29T19:42:37Z")
I received this error when trying to click the link. ![image](https://us1.discourse-cdn.com/wix/original/3X/a/3/a37f6c4d68035cf14a9d66e9d15b460d1e2e5f6f.png) ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 29, 2025, 8:58pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/12 "2025-09-29T20:58:24Z")
Hmm hopefully this one works… Ah I think the forum trying to reformat the link is breaking it… > **[Please read](https://filebin.net/jvhgoco49czqlj5m/BC%20Products%20Wix%20Product%20Options%20-%20wix_product_list%20CLEANED%20(8).csv)** > > Convenient file sharing. Registration is not required. Large files are supported. ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [September 30, 2025, 8:49pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/13 "2025-09-30T20:49:12Z")
I’ll try testing it a little further and seeing if I can clean it up but on trying to import the CSV, I believe all of them have errors. ![2025-09-30_16-47-14](https://us1.discourse-cdn.com/wix/original/3X/f/8/f82703321b42defd9adb73ece41c1981b921a3ac.png) ![image](https://us1.discourse-cdn.com/wix/original/3X/f/4/f41268a16c3c336075ca9a5cd399609f9e86ad50.png) ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [September 30, 2025, 9:36pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/14 "2025-09-30T21:36:53Z")
Oh this csv is for a normal wix store, not wix studio. Unfortunately I wasn’t aware there was a difference when signing up, I’m not in the process of trying to switch over but we’ve already paid for a year for a Wix Store plan. ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [October 1, 2025, 8:37pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/15 "2025-10-01T20:37:00Z")
Actually, it’s not the platform that is different but rather that there is a change for the product catalog that is rolling out. Yours looks correct as it is following the template laid out here: [Wix Stores: Updating Products by Exporting and Importing Them | Help Center | Wix.com](https://support.wix.com/en/article/wix-stores-updating-products-by-exporting-and-importing-them) I’m still looking through the CSV and I believe I’ve cleaned it up but I was unable to upload due to a technical issue on my end but I reached out on my end. If you want to try [this file](https://612ad860-1180-4b64-b1a5-8f86ae2da199.usrfiles.com/ugd/612ad8_f959a06b6c2e4ca4b56afd2fe971aac8.csv)to see if it works for you, let me know. ---
**Author:** ![Quality\_Rug](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/quality_rug/32/110913_2.png) [@Quality\_Rug](https://forum.wixstudio.com/u/Quality_Rug)\ **Post date:** [October 1, 2025, 9:37pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/16 "2025-10-01T21:37:34Z")
Hi Rob, Sorry I’m a little confused now, Wix Stores has two product templates? Where can I find information on the new product template? I tried your csv but it seems the data wasn’t under the right columns, here’s what it looks like after a fresh import, ![image](https://us1.discourse-cdn.com/wix/original/3X/e/e/ee60985de3d844369acd08fd4688fdca45c157da.png) So I shifted these across, but then I get errors like this ![image](https://us1.discourse-cdn.com/wix/original/3X/0/4/045c0c7c3206aeaadc56018f0fa69e0b69123af7.png) ---
**Author:** ![Rob](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rob/32/84134_2.png) [@Rob](https://forum.wixstudio.com/u/Rob)\ **Post date:** [October 2, 2025, 1:34pm UTC](https://forum.wixstudio.com/t/images-not-linking-to-products-after-uploading-csv/73627/17 "2025-10-02T13:34:59Z")
> [@Quality\_Rug](#): > > [https://filebin.net/jvhgoco49czqlj5m/BC%20Products%20Wix%20Product%20Options%20-%20wix\_product\_list%20CLEANED%20(8).csv](https://filebin.net/jvhgoco49czqlj5m/BC%20Products%20Wix%20Product%20Options%20-%20wix_product_list%20CLEANED%20(8).csv) I realized I uploaded the incorrect file but I also have the same issue. Regarding this, I actually reached out to the support team and I’ve had them reopen the ticket you mentioned you opened with them.