Just received this from Wix support and frankly it’s not good enough! I’m quite sure that my 8 clients who have reported it to me over the past few days, people reporting it on the forum and on Twitter are not wrong here and hence it’s not an isolated local issue.
Most struggling are from the UK. Can I beg all UK users with issues to report to support!
From Wix:
"
Thank you for contacting Wix Customer Care Team.
We understand that your clients experienced issues with accessing Editor. However, currently, we don’t have any known issues with UK users being unable to access Editor/ Dashboard/ Live Sites. We’ve checked the sites in your account and were able to access Editors of the sites in it.
Most probably, there was a local issue, maybe, with the Internet provider. In case your clients experience the issue again, please ask them to check these troubleshooting steps to find out whether the issue is device- or Internet-related:
-
Please go through our Technical Assistant , including clearing your browser’s cache and cookies , to try to resolve this issue and to check whether you are experiencing a local issue on your computer or with your internet connection.
-
If you have completed the assistant and are still experiencing this issue, please respond to this email with the steps you have taken to troubleshoot the issue and we’ll be happy to investigate further.
-
In addition, please send us a screenshot or video of the issue (recreate the issue while recording the steps). Make sure to add the screenshot or video recording to your reply. *Learn How * …
"