# I've purchased a domain name to one account. I clecked transfer to another WIX account. Now the domain name has disappeared on both accounts. Please help

**URL:** <https://forum.wixstudio.com/t/ive-purchased-a-domain-name-to-one-account-i-clecked-transfer-to-another-wix-account-now-the-domain-name-has-disappeared-on-both-accounts-please-help/78962>\
**Category:** Ask the community\
**Tags:** question, wix-members-area, wix-stores, wix\
**Created:** [July 15, 2026, 10:59am UTC](https://forum.wixstudio.com/t/ive-purchased-a-domain-name-to-one-account-i-clecked-transfer-to-another-wix-account-now-the-domain-name-has-disappeared-on-both-accounts-please-help/78962 "2026-07-15T10:59:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Wunxa\_Kuwattanasenee](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/wunxa_kuwattanasenee/32/121006_2.png) [@Wunxa\_Kuwattanasenee](https://forum.wixstudio.com/u/Wunxa_Kuwattanasenee)\
**Post date:** [July 15, 2026, 10:59am UTC](https://forum.wixstudio.com/t/ive-purchased-a-domain-name-to-one-account-i-clecked-transfer-to-another-wix-account-now-the-domain-name-has-disappeared-on-both-accounts-please-help/78962/1 "2026-07-15T10:59:42Z")

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**I’m having trouble with**  
I’ve purchased a domain name to one account. I clicked Transfer to another WIX account. Now the domain name has disappeared on both accounts. Please help

**Working in**  
Wix Domain Name Purchase

**Site link**  
Not shown

**What I’m trying to do**  
Transfer the domain name to another WIX account

**What I’ve tried so far**  
I’ve been trying to reach the WIX chat for about 30 minutes. With no answer.

**Extra context**  
Anything else that might help - edge cases, screenshots, etc.

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**Author:** ![V-Blog](https://avatars.discourse-cdn.com/v4/letter/v/898d66/32.png) [@V-Blog](https://forum.wixstudio.com/u/V-Blog)\
**Post date:** [July 17, 2026, 7:46am UTC](https://forum.wixstudio.com/t/ive-purchased-a-domain-name-to-one-account-i-clecked-transfer-to-another-wix-account-now-the-domain-name-has-disappeared-on-both-accounts-please-help/78962/2 "2026-07-17T07:46:38Z")

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How long was it? Check the registrar detail on WHOIS