Lead/recommendation conversions

[ed11]

Thanks, everybody. This is very helpful and I’ll check out the video tomorrow in work. We do personalise every reply so we’re doing that right, at least! Our only issue is that we’re in the UK so aren’t always able to respond immediately but, ironically, the very first job we were commissioned for was for a client in North Carolina and he was over the moon with the work so gave us a glowing review. We’ve only been a part of the Arena for a month or two but we’re always looking at ways we can evolve and respond more professionally. It’s a great idea and I’m really enjoying the journey.