# Live site visitor notifications not working **URL:** \ **Category:** Ask the community\ **Tags:** wix-studio, wix-apps-market, wix\ **Created:** [March 24, 2026, 10:39am UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236 "2026-03-24T10:39:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Architectural\_Glazin](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/architectural_glazin/32/117731_2.png) [@Architectural\_Glazin](https://forum.wixstudio.com/u/Architectural_Glazin)\ **Post date:** [March 24, 2026, 10:39am UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/1 "2026-03-24T10:39:36Z")
**I’m having trouble with** I’ve changed the Wix Chat app to the new Wix Smart/AI chat and the notification have stopped coming through when a bisitor visits my site, the notification usually comes through the WIX app, however these have stopped **Working in** None **Site link** [Www.architectural-glazing.co.uk](http://Www.architectural-glazing.co.uk) **What I’m trying to do** Re enable wix live site visitor notifications **What I’ve tried so far** I’ve tried changing it from smart AI 24/7 to manual, and still nothing. All notifications are turned on on settings **Extra context** Just deleted and reinstalled the Wix owner app, and I got this notification? Ice installed Wix smart chat via the desktop. Is it not compatible? ![IMG_1784](https://us1.discourse-cdn.com/wix/original/3X/2/6/2609854073e81aaa06d7524688502f65a6fa3add.png) ---
**Author:** ![noahlovell](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/noahlovell/32/118920_2.png) [@noahlovell](https://forum.wixstudio.com/u/noahlovell)\ **Post date:** [March 24, 2026, 11:21am UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/2 "2026-03-24T11:21:34Z")
I’m checking in with the team to understand if it’s still supported. Will loop around when I have more info 🙂 ---
**Author:** ![Rocco\_Guarino](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/rocco_guarino/32/117356_2.png) [@Rocco\_Guarino](https://forum.wixstudio.com/u/Rocco_Guarino)\ **Post date:** [April 2, 2026, 2:07pm UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/4 "2026-04-02T14:07:25Z")
Any word on this? Thank you. ---
**Author:** ![noahlovell](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/noahlovell/32/118920_2.png) [@noahlovell](https://forum.wixstudio.com/u/noahlovell)\ **Post date:** [April 2, 2026, 2:09pm UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/5 "2026-04-02T14:09:23Z")
Hey! Yes - at the moment, it won’t have the same notification as Wix Chat for every site visitor - but the team are working on enabling notifications for: - New conversations started - Conversation has been escalated (e.g. the AI Chat needs a human) The team appreciates the feedback in the meantime ---
**Author:** ![OutofControlx](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/outofcontrolx/32/118764_2.png) [@OutofControlx](https://forum.wixstudio.com/u/OutofControlx)\ **Post date:** [April 21, 2026, 4:10pm UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/6 "2026-04-21T16:10:49Z")
@noahlovell It’s disappointing that Wix Smart AI Chat does not have the same notifcation as Wix Chat for every site visitor. This was important to us - especially it was included. Now other apps to have this similar feature costs… ---
**Author:** ![Little\_Gift\_Box](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/little_gift_box/32/120516_2.png) [@Little\_Gift\_Box](https://forum.wixstudio.com/u/Little_Gift_Box)\ **Post date:** [June 25, 2026, 1:46am UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/8 "2026-06-25T01:46:54Z")
Has anyone had any luck with this? It’s pretty disappointing that they still haven’t been able to sort it out. It’s been a few months for me now. Really frustrating! ---
**Author:** ![noahlovell](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/noahlovell/32/118920_2.png) [@noahlovell](https://forum.wixstudio.com/u/noahlovell)\ **Post date:** [June 25, 2026, 12:17pm UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/9 "2026-06-25T12:17:37Z")
It’s now possible to set this up with Automations 🙂 New Visitor trigger - and then your own steps (like push notification) or other actions if you need them 🙌 ![Screenshot 2026-06-25 at 13.15.59](https://us1.discourse-cdn.com/wix/original/3X/2/e/2ebb1a36a10c24ca9541276c8019bf2d28db9f4f.png) ---
**Author:** ![system](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/system/32/86885_2.png) [@system](https://forum.wixstudio.com/u/system)\ **Post date:** [July 25, 2026, 12:18pm UTC](https://forum.wixstudio.com/t/live-site-visitor-notifications-not-working/77236/10 "2026-07-25T12:18:32Z")
Closed on July 25, 2026, 12:18pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.