Hello!
Thanks for the response. And good points.
Yet, I guess phone number is also quite unique, so that could be more useful for identifying unique customers. At least in Norway a new number costs money and keeping an old number is free, so hardly anyone replace their phone number.
Added together with the criteria mentioned in last post, phone number would therefor do the job for identifying uniqueness better and more seamless.
So there is a possibility within developer mode to hardcode this so that for instance “phone number” is the mandatory field instead of “email” as well identifying wether or not a contact is unique?
Concerning CRM: We are a bikeshop with a fully booked schedule from March to October. The point with our CRM is to be able to book a slot for a customer and get the most important contact info (Name and phone number). Uniqueness and a way of contact is given by phone number. And thats it. We dont have the need for sending newsletters per email, as people come to our place because we are good at fixing bikes. If we have to contact the customer it is best done by phone.
Thanks!