# My customer can't upload file on wix form file submission. He using safari browser. The error message is "couldn't upload your file due to a technical issue. try again"

**URL:** <https://forum.wixstudio.com/t/my-customer-cant-upload-file-on-wix-form-file-submission-he-using-safari-browser-the-error-message-is-couldnt-upload-your-file-due-to-a-technical-issue-try-again/78378>\
**Category:** Ask the community\
**Tags:** wix-forms, wix-studio\
**Created:** [May 31, 2026, 2:55pm UTC](https://forum.wixstudio.com/t/my-customer-cant-upload-file-on-wix-form-file-submission-he-using-safari-browser-the-error-message-is-couldnt-upload-your-file-due-to-a-technical-issue-try-again/78378 "2026-05-31T14:55:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![salva\_amfotis](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/salva_amfotis/32/119853_2.png) [@salva\_amfotis](https://forum.wixstudio.com/u/salva_amfotis)\
**Post date:** [May 31, 2026, 2:55pm UTC](https://forum.wixstudio.com/t/my-customer-cant-upload-file-on-wix-form-file-submission-he-using-safari-browser-the-error-message-is-couldnt-upload-your-file-due-to-a-technical-issue-try-again/78378/1 "2026-05-31T14:55:34Z")

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**I’m having trouble with**

My customer cannot upload a PDF file through a Wix Form. When selecting a file, the upload fails and shows the error message:

“Couldn’t upload your file due to a technical issue. Try again.”

**Working in**

Wix Studio Editor (Wix Forms)

**What I’m trying to do**

Allow visitors to upload a PDF file through a Wix Form submission.

**What I’ve tried so far**

- Asked the customer to try again.

- Confirmed the issue occurs in Safari browser.

- Verified that the file upload field is enabled in the form.

- Checked that the form is published and working otherwise.

**Extra context**

- Browser: Safari

- File type: PDF

- The error appears before the form is submitted.

- I am not sure whether this is a Safari-specific issue, a Wix Forms issue, or a file upload configuration issue.

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**Author:** ![Mary\_Printz](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/mary_printz/32/119855_2.png) [@Mary\_Printz](https://forum.wixstudio.com/u/Mary_Printz)\
**Post date:** [May 31, 2026, 4:56pm UTC](https://forum.wixstudio.com/t/my-customer-cant-upload-file-on-wix-form-file-submission-he-using-safari-browser-the-error-message-is-couldnt-upload-your-file-due-to-a-technical-issue-try-again/78378/2 "2026-05-31T16:56:02Z")

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Have they tried using another browser like Chrome? that worked for me.