@noahlovell that’s good to hear. Maybe we’re talking about different kinds of support here. I’ve had some good experiences too. But most often, something was simply broken and it took them a while to confirm that. Or it’s avanced usage using Velo and they’re not trained for that.
Usually in those cases, it gets “escalated”, and then I eventually get an email repsonse, which sometimes is not relevant.
In particular, when something is clearly wrong on the Wix side, such as getting server errors or corrupted data, it takes an indeterminately long time to get any answer and there’s zero visibility as to what’s going on. Sometimes I don’t bother reporting bugs.