Interesting to see this and that I’m not alone in this boat. I’ve also found “support” to be extremely frustrating to put it nicely, and mostly put me on hold for a long time in order to then tell me it needs to be escalated…
I also think the bug report and QA processes could be made a lot more efficient in order to save Wix lots of time and money and your customers some aggravation. I’m saying this as an 11 year corporate SW Validation professional (as an engineer, lead and manager of multiple teams at Intel)
@brett , I’d love to have a chat about this with your tech guys. There are ways this can be done smarter and not very expensively, in locations you guys have tech teams… Let me know whether there’s some way to speak with the right people.