Hi!
I’ve recently implemented the code for sending email notification upon submission of form on our website. It includes all fields from the form, including the file uploaded.
Last night I’ve had a notification email sent with partial information: all fields following one certain field (“about”) were gone… I’m suspecting it’s due to a very long answer submitted in the about field, because other emails are sent out with complete information.
Is there a way around this? Should I just limit the answer length in the about field?
Thanks!
What code did you implement? What email notification mechanism? Please provide more information so that we can assist.
Have you tried the different scenarios yourself? Are you able to reproduce the problem? Are you getting errors in the developer console?
@yisrael-wix Yup! Just tried and like I thought - over 500-ish characters the rest of the fields won’t appear. When I tried with a shorter answer (533 characters didn’t send, but 500 did) it worked fine.
No errors in dev console.
@super_dids Are there any special characters in the field? You said it was in the “about” field - what is that? Is that the email content?
I’m not aware of any limitations on content size in either the Wix interface or the SendGrid API. Please post the editor URL of your site so we can inspect. Only authorized Wix personnel can get access to your site in the editor. Please include the name of the page involved.
@super_dids Well, I just tried the Live version of the Wix Code Sendgrid example using my API key and text that’s 710 characters. It was sent successfully and I received it within a matter of seconds.