One thing I think would be very helpful is if you could provide examples with ticket numbers for some of the experiences you’ve described. That helps me a lot to go to the team and say “hey - here is a problem, and here is where you can see it”.
It’s a lot more fruitful this way. Can you provide a few examples with ticket numbers? If so, I’ll gladly make sure the support team follows up. It’s also important for these convos so I can also point out that partners need a different support flow.