A number of clients are experiencing a HUGE ISSUE with Pricing Plans .
I now have a fitness organisation, a Jiu Jitsu school, a dance school and a beauty therapist that this applies to and I have 2 other clients wanting to set these up.
BUT in all honesty, I can’t recommend this feature to any future clients until this issue is resolved.
Currently, if a student/customer on a paid membership (Pricing Plan) paying weekly, fortnightly or monthly > their whole membership (which is a contract) gets canceled when a payment fails.
Neither student nor owner/client receives notification that the payment has failed, does not get the option of making a manual payment to make up for the failed payment, the account does not go into arrears, Wix just simply cancels their membership, Pricing Plan. This is probably the most negatively impacting limitation we have from Wix as not only are clients losing memberships, but it’s also tarnishing the consumer experience as well as business reputation.
When using any other subscription site , the student receives an email notification if a payment failed, they would then be able to make a manual payment online, a cash payment in person or the next payment date would include the missed payment.
I cannot emphasize enough to you how important it is for clients to have this issue rectified as soon as possible.
WIX certainly sends notifications when any subscription fails and we can update payment methods, so should allow clients to do the same!
When a customer purchases a “PLAN” they are ultimately purchasing and signing a contract for 6 months or a year, paying weekly, fortnightly or monthly.
By not allowing a 2nd attempt of taking a payment, or notifying the client the payment wasn’t successful and just canceling the plan is ultimately canceling the contract.
There should be some way to make at least a 2nd attempt at taking the payment and/or notifying the customer their payment wasn’t successful at least once.
Can ANYONE offer any assistance on this, please?
Thanks
Vicki