One of my clients just had a customer send her this message she got when trying to place an order.
Her Site has her SSL certificate. Other customers have not had the issue, and I have never seen this before. Can anyone tell me more about this situation?
Hello!
It sounds like a local issue, where only one person is experiencing an issue but others are not. These types of issues can be caused by different types of browser and privacy configurations.
Thank you, Sheyla. I was figuring it was something like that.
This means that the ssl cert is not configured properly, but it could also be the internet connection. Try telling her that it could be a local issue with the internet if other websites have the same issue. Make sure her to check for fishy internet programs and antivirus programs. I hope this helps