Hi… I have spent a couple of days to find out how the live chat feature would work, especially on my mobile site, with no success! Sometimes the wix chat app worked, and sometimes not.
At the end, I ignored all the apps available on editor x (and any other outside) and simply placed the icons of the chat channels I had, including whatsapp, messenger, telegram, skype etc…, and simply linked the url links of the accounts to the icons… It works!
And for tracing your site visitors, etc… I will use the google analytics, but haven’t installed the codes yet. Good luck!