# Site member login does not always work and I don't know why?

**URL:** <https://forum.wixstudio.com/t/site-member-login-does-not-always-work-and-i-dont-know-why/33809>\
**Category:** Ask the community\
**Tags:** question, code, wix-members-area\
**Created:** [September 30, 2020, 1:26pm UTC](https://forum.wixstudio.com/t/site-member-login-does-not-always-work-and-i-dont-know-why/33809 "2020-09-30T13:26:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![karen94627](https://avatars.discourse-cdn.com/v4/letter/k/e5b9ba/32.png) [@karen94627](https://forum.wixstudio.com/u/karen94627)\
**Post date:** [September 30, 2020, 1:26pm UTC](https://forum.wixstudio.com/t/site-member-login-does-not-always-work-and-i-dont-know-why/33809/1 "2020-09-30T13:26:12Z")

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ok so I have a login for clients to set up their own password and enter the portfolio section of the site once I have accepted them as site members. Some go through he login procedure and it works perfectly. However, there are other clients that send a site member request which I accept and then for some reason unknown to me their login details do not work… I am new to this and and wondered if I have a box somewhere wrongly ticked. Or what is causing this to happen. If anybody can help that would be much appreciated especially in a time where every client counts…thank you so much