# Smart Chat is not asking for contact information before starting a conversation

**URL:** <https://forum.wixstudio.com/t/smart-chat-is-not-asking-for-contact-information-before-starting-a-conversation/78613>\
**Category:** Ask the community\
**Tags:** question\
**Created:** [June 15, 2026, 11:36pm UTC](https://forum.wixstudio.com/t/smart-chat-is-not-asking-for-contact-information-before-starting-a-conversation/78613 "2026-06-15T23:36:39Z")\
**Posts on this page:** 1\
**Showing post:** 6

<div class="post-metadata">

**Author:** ![noahlovell](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/noahlovell/32/118920_2.png) [@noahlovell](https://forum.wixstudio.com/u/noahlovell)\
**Post date:** [June 19, 2026, 4:13pm UTC](https://forum.wixstudio.com/t/smart-chat-is-not-asking-for-contact-information-before-starting-a-conversation/78613/6 "2026-06-19T16:13:37Z")

</div>

If you have it checked, and it’s not working, then this is likely to be a bug, and you’ll need to open a ticket for it 🙂

The best place to report an issue is via the steps outlined in [this topic](https://forum.wixstudio.com/t/wix-studio-how-to-report-a-bug/51007).

---

_[View the full topic](https://forum.wixstudio.com/t/smart-chat-is-not-asking-for-contact-information-before-starting-a-conversation/78613)._