I spent an hour on support a few days ago trying to fix an issue with the first EditorX site I actually have taken live.
It was clear from working with the support person (who was great, no complaints about her) that the platform itself has serious issues still. We finally found a very weird workaround for one of the issues (had to do with repeaters connected to dynamic content), and when i tried to demonstrate the second issue it looked fine. But I applied a screen-recording app to track what my site visitors are seeing and clicking on as they navigate, and over the weekend just about all my site visitors clearly encountered the second problem (the hamburger menu doing very odd loading issues that make half the menu unclickable). And not only this, but it is clear that most users are ALSO seeing a very odd loading glitch on my homepage which i was previously unaware of.
Things that look fine in the editor and preview mode load totally broken in life testing. This makes it very hard to pinpoint what magic action will be needed to jolt the platform into doing the thing it is supposed to do.
The Masters are still broken—that’s something i didn’t even bother talking with support about, for sake of time. I cannot add any new Masters.
I intend to follow up with support, but it’s incredibly frustrating to spend so much extra time. Last week I spent 8 hours on what was supposed to be the final few fixes to the site as it launched—that should have taken maybe 1.5 hours if I’m being generous.
I cannot in good conscience recommend any clients to Editor X until things stabilize. I have high hopes for the platform, and would not “bash” the platform publicly, because there is good reason to believe all of this will be resolved in time. But I don’t have confidence in it, and wanted to just give honest feedback here in an environment where it might be heard merely as a reflection of real customer experience. Data for you guys, Editor X, do with it what you will.