Hey David, I have to agree with you on this one, and it’s in the best interest of Wix that i say this.
You are right, i have had a few SERIOUS issues with my sites in relation to Wix Code (Corvid). Now here is the problem:
The Support team have no idea what to do when it comes to Wix Code (Corvid) - even when the issue is with Wix and not the developer who is writing the code, they just say they don’t support Wix Code (Corvid) because the code is written by the developer of the site and not Wix. They are missing the point…
Wix Code (Corvid) provides more than just an IDE…it provides the User Inputs, Repeaters, Handles Panel, Hide/Collapse Panel and more.
There absolutely needs to be a specialised support section for big sites and hardcore developers to speak to the team regarding these issues.
The Wix Code (Corvid) forum is hand-picked to which ones get replied to, which really annoys me, because whilst they may reply to someone asking how to hook up a piece of code, i am waiting for a response to mine about repeaters not showing the content on the live site.
I called Wix Support a couple of weeks ago with a Wix Code (Corvid) issue and the guy (no disrespect to him) didn’t know what i was talking about when i said he needed to access the database collections on the dashboard of my site (business manager section). I was on the phone and put on hold more than i was speaking to someone.
Whilst i know this is a new product and it’s going to get better, we simply need a more robust support section for Corvid (at least).
Note: I am not complaining, i am just trying to help and provide valuable feedback.