Hi Jim,
If you are a wix expert, I can confirm that in 80% of cases the wix support knows less than we do …
concerning the management of tickets in general they take 48 hours to answer you, so I use more and more telephone support (I prefer to wait 1 hour than 2 days).
Honestly what I do now is scan the FAQ and if I don’t have my answer I call support. In the end, if you call to report a bug, it takes a very long time to react and also to accept the fact that it is indeed a bug.
I sometimes have the feeling that it is me who is not doing well when the problem is with them. In any case, I remain satisfied with the overall support. @ +